Last updated: January 2026
This Privacy Policy explains how Backwater Holidays collects, uses, and protects your personal information when you visit our website or contact us for backwater experiences in Alleppey.
At Backwater Holidays, we value your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.
This policy applies to everyone who visits our website or contacts us regarding houseboat cruises or overnight stays, shikara rides, and kayaking activities in Alleppey.
By using our website or getting in touch with our team, you agree to the practices outlined in this Privacy Policy.
We collect personal information only when you choose to share it with us. This usually happens when you contact us through our website, call or message us, or enquire about our backwater services in Alleppey.
The information we may collect includes your name, phone number, email address, travel dates, and any details you share related to houseboat cruises or stays, shikara rides, or kayaking activities.
We do not collect sensitive personal information such as payment card details through our website forms.
In some cases, basic technical information such as browser type, device information, or pages visited may be collected automatically to help us understand how our website is used and to improve its performance.
We use the information you share with us to respond to your enquiries and provide details about houseboat cruises or stays, shikara rides, and kayaking activities in Alleppey.
Your contact details help us communicate with you regarding availability, pricing, booking confirmations, and any assistance you may need before or during your trip.
Information shared by you allows us to understand your preferences and suggest suitable backwater services based on your needs.
Basic technical information collected from website visits is used only to improve website performance, user experience, and content clarity.
We do not use your personal information for unnecessary marketing purposes or share it without a valid reason.
Our website may use cookies and similar technologies to ensure basic functionality and provide a smooth browsing experience.
Cookies help us understand how visitors use our website, such as which pages are visited most often, so we can improve content and usability.
We do not use cookies to collect sensitive personal information or to track users across other websites.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.
We do not sell, rent, or trade your personal information to third parties for marketing or promotional purposes.
Your information may be shared only when necessary to coordinate services you request, such as confirming availability with houseboat owners or local service providers in Alleppey.
We may disclose information if required to comply with legal obligations, government requests, or applicable laws.
In all cases, we share only the minimum information needed and take reasonable steps to protect your privacy.
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
Access to personal information is limited to authorized team members who need it to respond to enquiries or manage bookings.
We use standard security practices and safeguards to protect the information shared through our website and communication channels.
While we make every effort to keep your information secure, no method of data transmission over the internet can be guaranteed to be completely secure.
You have the right to know what personal information we collect about you and how it is used.
You may request access to the personal information you have shared with us, such as your contact details or enquiry information.
If any of your personal information is incorrect or outdated, you can ask us to update or correct it.
You may request that we delete your personal information, unless we are required to retain it for legal or operational reasons.
You can choose not to share certain information with us, but this may limit our ability to respond to enquiries or provide services.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
When we make updates, the revised policy will be posted on this page with a new “Last updated” date.
We encourage visitors to review this Privacy Policy periodically to stay informed about how their information is protected.
Continued use of our website or services after any changes indicates acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or how your personal information is handled, you are welcome to contact us.
You can reach Backwater Holidays by phone, WhatsApp, or through the contact details provided on our website.
We are a local team based in Alleppey and will do our best to respond to privacy-related enquiries clearly and promptly.
By contacting us, you can request clarification, updates, or assistance related to your personal information.